Delivery & Returns
Terms & Conditions
Shipping Information
Orders will take 3-4 working days to be processed (5-6 working days if ordered via Klarna). Once processed, the shipment duration is currently 5-6 working days (excluding processing time and weekends). You'll receive the tracking information via FedEx to see the progress of your order to our facility and the tracking information via Royal Mail to track it to your location.
Please note: Special Delivery is Royal Mail shipping service to your location once we have received the order and undergone our standard procedures.
We ship packages via Royal Mail special delivery or first class signed for, if based in the UK. International tracked and signed for delivery is available for European countries and worldwide.
Please note: due to the coronavirus affecting shipment companies, slight delays may occur.
Once Royal Mail has received the package, we are not responsible for any delays due to loss, bank holidays, strikes or delayed service .
You can track the progress of your order via “Track Your Order” on our website.
Refund Policy
WIG UNITS
Due to hygiene and health and safety laws, we do not offer refunds for custom and pre made wig units. Please note: once the unit has been shipped from our location or installed at an appointment, it is non-refundable.
Measurements must be taken accurately as the unit is made according to the measurements provided. Please note: we are not responsible for non-accurate measurements resulting in the unit not fitting.
LACE SYSTEMS + BUNDLES
Refunds are only available within 14 days of receiving your order. To be eligible for a refund, the hair must be unused and in the same condition you received it in.
If your request is successful, you’ll be provided with a return address and refunded via the platform you made the order through. Please note: this could take either 1-2 working days, if bank transfer or 5-6 working days, if through Shopify (but you'll be emailed once completed).
APPOINTMENTS
A non-refundable deposit is required in the case of cancellations or rescheduling.
If you wish to have your appointment rescheduled, a new deposit will be required. However, due to the coronavirus, if you are ill, please contact us and it will be rescheduled for free!